Core Role & Responsibilities – The primary role and responsibilities of a customer support executive will include,
A professional approach in answering tickets (medium - email, chat, social etc.) or calls and provide information about products and services, taking input of issues and their redressal thereof.
Maintaining records of transactions and interactions.
Appropriate and timely follow-ups wherever required.
Escalate unresolved queries to respective departments for accurate redressal.
The major skills & competencies required with their agreeable limits will be
Excellent communication skills (English / Hindi)
Good listening and problem-solving skills
Good analytical skills
Ability to take and handle stress and pressure
Good interpersonal skills