Job openings for customer support executive in mumbai navi mumbai

Customer Support Executive

Mumbai, Navi Mumbai

Core Role & Responsibilities – The primary role and responsibilities of a customer support executive will include,

A professional approach in answering tickets (medium - email, chat, social etc.) or calls and provide information about products and services, taking input of issues and their redressal thereof.
Maintaining records of transactions and interactions.
Appropriate and timely follow-ups wherever required.
Escalate unresolved queries to respective departments for accurate redressal.
Job requirements
The major skills & competencies required with their agreeable limits will be

Excellent communication skills (English / Hindi)
Good listening and problem-solving skills
Good analytical skills
Ability to take and handle stress and pressure
Good interpersonal skills

Experience 2 - 3 Years
Salary 2 Lac To 5 Lac 50 Thousand P.A.
Industry Financial Services / Banking, Investments / Insurance / stock market / Loan
Qualification Diploma
Key Skills customer support customer service

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