Customer Support Executive

2 - 3 Years

Mumbai, Navi Mumbai

Job Description

Core Role & Responsibilities – The primary role and responsibilities of a customer support executive will include,

A professional approach in answering tickets (medium - email, chat, social etc.) or calls and provide information about products and services, taking input of issues and their redressal thereof.
Maintaining records of transactions and interactions.
Appropriate and timely follow-ups wherever required.
Escalate unresolved queries to respective departments for accurate redressal.
Job requirements
The major skills & competencies required with their agreeable limits will be

Excellent communication skills (English / Hindi)
Good listening and problem-solving skills
Good analytical skills
Ability to take and handle stress and pressure
Good interpersonal skills

Salary 2 Lac To 5 Lac 50 Thousand P.A.
Industry Banking / Investments / Stock Market / Financial Services
Work Experience 2 - 3 Years
Qualification Diploma

Key Skills

customer support customer service

Company Profile